FAQ

Welcome to the Korakuna Help Center. We’ve curated these answers to ensure your experience with our artisanal tools is as seamless as possible.

Product & Quality

Q: What makes Korakuna tools different from standard kitchenware?

A: We focus on "Purposeful Elegance." Our tools are hand-selected for their superior materials (such as food-grade natural wood and high-carbon steel) and ergonomic designs. Each piece is crafted to be a balance of professional-grade utility and kitchen décor.

Q: How do I care for my wooden kitchen tools?

A: To maintain the natural luster and prevent cracking, we recommend hand washing only with mild soap. Avoid soaking or dishwashers. Periodically applying a food-safe mineral oil will keep the wood hydrated and vibrant for years.

Q: Are your products food-safe?

A: Absolutely. Every product at Korakuna meets strict food-grade safety standards. We use natural finishes and BPA-free materials to ensure your health and safety are never compromised.

Orders & Shipping

Q: How long will it take to receive my order?

A: We process orders within 1–3 business days. Domestic shipping within the U.S. typically takes 5–8 business days. You will receive a tracking number via email as soon as your package is on its way.

Q: Do you offer international shipping?

A: Yes, Korakuna ships to culinary enthusiasts worldwide. Shipping times and rates vary by destination and will be calculated at checkout.

Q: Can I change or cancel my order?

A: If you need to make changes, please contact us at service@korakuna.com within 12 hours of placing your order. Once an order has been processed by our warehouse, we may not be able to modify it.

Returns & Exchanges

Q: What is your return policy?

A: We want you to love every piece you purchase. If you are not completely satisfied, we accept returns of unused items in their original packaging within 30 days of delivery.

Q: What if my item arrives damaged?

A: Quality is our priority, but accidents can happen during transit. If your item arrives damaged, please email us a photo of the product and packaging at service@korakuna.com, and we will arrange a replacement immediately.

Support & Contact

Q: Where are you located?

A: Our creative studio and administrative office are located in the heart of San Francisco’s vibrant culinary district at: 1115 Clement St, San Francisco, CA 94118, USA.

Q: How can I reach a real person?

A: We are here for you. You can reach our concierge team via: